RESERVATION INFORMATION
Land Rates
Land rates are per person, double occupancy unless otherwise noted. Availability of departures at the prices noted in the brochure is limited. Government taxes and fees are additional. For current prices, please see our website at www.gocollette.com. Rates are guaranteed once deposit is received and booking is confirmed by Collette except for charges resulting from increases in Government taxes and fees.
The land price includes those land based items delineated as included in the package itinerary and does not include any other items such as air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your Tour Manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.
Payments
Land Package Deposit
- A $349 non-refundable deposit is due with your land only reservation.
- For Antarctica and Cruises only reservations, a non-refundable $549 deposit is required. An additional $1,000 non-refundable second deposit is due 180 days prior to departure for Antarctica.
Air Inclusive Package Deposit
- A $698 non-refundable deposit is due with your air inclusive reservation.
- For Antarctica and Cruise air inclusive reservations, a non-refundable $898 deposit is required. An additional $1,000 non-refundable deposit is due 180 days prior to departure for Antarctica.
Instant Purchase Air
- If you have selected Instant Purchase Air, the deposit required is the full cost of the airfare plus the land deposit noted above, all of which is non-refundable.
Should you decide to purchase our Travel Protection Plan, you must do so at the time of booking. Payment of this Plan includes the Pre-Departure Cancellation Fee Waiver which protects you from penalties in the event you have to cancel your entire tour package for any reason up to the day prior to departure (see Part A for more details). If you originally purchased nonrefundable airline tickets, Part B of the Travel Protection Plan may provide a refund for the airline tickets, taxes, or fees in the event of a cancellation for a covered reason (see Part B for more details).
Final Payment
Unless otherwise noted, the balance is due 90 days before departure on all tours, except cruises, Antarctica, and Galapagos of which the balance is due 120 days before departure.
All payments may be made by charging to your MasterCard, Visa, or American Express (card imprint and signature required) or by sending a cheque or money order. All land rates are guaranteed upon deposit. Payment may also be made online at https://reservations.gocollette.com/payment.aspx?co=CAD.
TRAVEL PROFESSIONALS PLEASE CONTACT:
Collette 1-800-468-5955
reservations@gocollette.com
PLEASE SEND PAYMENTS TO:
Collette, 40 Queen Street South, Mississauga, ON L5M 1K3
Attn: Accounts Receivable
Revision Fees
Upon receipt of your itinerary, you must review it and report any discrepancies to Collette immediately in order to avoid any supplier incurred penalties. A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of the departure date will be treated as a cancellation, and cancellation charges will apply.
Cancellation Charges
Cancellations of confirmed bookings and transfers to new travel dates will result in penalties and fees assessed by travel suppliers. If you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. Air is 100% nonrefundable once paid in full. If canceled prior to being paid in full, the following cancellation fees will also apply to air.
- More than 90 days prior to departure: a nonrefundable deposit will be retained.
- 90 - 16 days prior to departure: 40% of total price
- 15 - 1 day prior to departure: 75% of total price
- Day of departure and after: 100% of total price
Exceptions:
Ocean Cruises:
- More than 90 days prior to departure, the nonrefundable deposit will be retained.
- 90 - 61 days prior to departure: 40% of total price
- 60 - 31 days prior to departure: 75% of total price
- 30 - 0 days prior to departure: 100% of total price
River Cruises:
- More than 90 days prior to departure, the nonrefundable deposit will be retained.
- 90 - 61 days prior to departure: 50% of total price
- 60 - 31 days prior to departure: 85% of total price
- 30 - 0 days prior to departure: 100% of total price
Galapagos & Antarctica:
- More than 120 days prior to departure: nonrefundable deposits will be retained
- 120 - 90 days prior to departure: 60% of total price
- 89 - 0 days prior to departure: 100% of total price
*
Instant Purchase air and its associated taxes, fees and surcharges are 100% nonrefundable at time of reservation.
Upon cancellation of transportation or travel services where you, the client, are not at fault and have not cancelled in violation of these terms and conditions, you will be refunded 100%.
Airfare
For your convenience, we offer airfare for purchase with all tour packages. If you purchase an air-inclusive program, your airfare will be quoted exclusive of all fuel, taxes and fees. Your rates are subject to change until paid in full. Seats are limited and may not be available on every flight or departure date.
Instant Purchase nonrefundable airfare includes roundtrip airport/hotel transfers (excluding pre- or post-days and extensions). If you have selected Instant Purchase nonrefundable air, you are required to pay the full air cost in addition to the $300 deposit at time of booking (all of which is nonrefundable). Tickets will be issued immediately and once issued are nonrefundable; you may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. These tickets include an administration fee and roundtrip airport-to-hotel transfers, of which both hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges. Therefore, any such fees or airport-to-hotel transfers are not refundable under any circumstances.
Aircraft Cabin Disinsection Disclaimer
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. Information about aircraft disinsection requirements and a list of countries requiring such disinsection are available online at http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
Currency
Unless specified otherwise, all statements of or references to dollar amounts in these terms and conditions are to lawful money of Canada.
Proof of Citizenship: Passports & Visas
Documentation is required by foreign governments for all trips outside Canada. Clients/passengers should check with the appropriate foreign consulate/embassy for entry requirements, including whether you need to obtain a visa before entering your destination country and, if you do need to get a visa, its cost and timing. Please remember that the possession of valid passports and necessary visas are the responsibility of each client/passenger. If you would like assistance in ensuring you have the proper visa(s) for your trip outside of Canada, we would be happy to refer you to a company that can assist you.
Travel Conditions
There may be different living standards and practices and different standards and conditions with respect to the provision of services and accommodations outside of Canada.
Door to Door Transfer Service
Return door to door transfers are offered up to 100 kilometres from most major Canadian gateways with the purchase of an air-inclusive tour.
Travellers Needing Special Assistance
Guests must advise Collette, at the time of booking, of any physical, medical, or other special needs that require an accommodation or special assistance. If and when necessary, Collette will make reasonable modifications to its policies, practices, and procedures unless doing so will fundamentally alter the nature of the tour or services.* Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. None of Collette, personnel, suppliers, or its other guests, may physically lift or assist other guests into transportation vehicles. If a traveller thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining, or other routine activities and motorized scooters are not permitted. Collette may exclude an individual from participating in a tour or an activity if the individual’s participation poses a threat to the health or safety of the individual or others or causes an unacceptable disruption to the tour. This decision to exclude an individual, made by Collette in its sole discretion, will be based on an individualized assessment using reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur, and whether reasonable modifications of policies, practices, or procedures will mitigate the risk or will cause an unacceptable disruption of the tour. No refunds will be given if the decision is made to exclude a guest. In purchasing your tour, you attest that you are physically fit to participate on it. If you have concerns, please request additional details about your trip from your travel agent or Collette.
*To request a wheelchair accessible room on a cruise, the traveller or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the use of the accessible features provided in the wheelchair accessible stateroom.
Holiday and Museum Closures
Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.
Motorcoach Washrooms
Most motorcoaches used on our tours are equipped with washrooms except safari vehicles, exotic locations, and some of our Explorations tours. These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.
Seat Rotation
Seats are rotated onboard the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.
Maps and Photos
Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary and the conditions you experience may be different than depicted in the photograph(s).
Baggage Disclaimer
Although every effort is made to handle passengers’ luggage as carefully as possible, Collette is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through airline/airport, hotel and group carrier handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these eventualities. Check with your sales agent for low-cost insurance to cover these risks. Collette is not responsible for submitting your insurance claim.
There are limitations by coach and air carrier as to the number and size of bags which can be carried onboard and in bulk storage. Be sure to ask your travel professional about such restrictions before departing for your tour.
Checked Baggage Charges: Some airlines impose additional charges if you choose to check baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies. Please be advised baggage fees may apply on most trans-border flights. This is a fee levied by the airlines, not Collette, and may be subject to change.
Collette Compass App
Precise Location in Background: The Collette Compass app collects location data to display the real-time risk alerts and personalised assistance notification features, even when the app is closed and not in use. This option can be changed later by going to the device settings.
Explanation of Responsibilities and Tour Conditions for Collette
Each client is responsible for proper documentation and inoculations that may be required and/or recommended to participate on tour. Please contact your local travel clinic or personal doctor for specific details on the destinations you are travelling to and from. If you decide to make a reservation, you acknowledge and agree that you are physically well enough to travel and understand that medical facilities may not be similar to what you are accustomed to at home. You must bring enough medication with you for the trip.
Any person reserving or purchasing any Collette product published on this website accepts the condition that Collette reserves to itself the exclusive right to cancel, re-schedule or make other adjustments to any guided vacation departure in any circumstances deemed necessary, including in accordance with operating requirements or circumstances beyond its control, including for tours designated as “guaranteed departures.” If cancellation is made by Collette any time prior to the departure date of the guided vacation, except when a customer fails to pay the final balance on time, Collette, at its sole discretion, will offer a comparable vacation on an alternate departure date, or reserves the right to offer a future travel credit. Collette will refund any difference in price if the alternative date is of a lower price, however the guest will be responsible for additional costs if the alternative is priced higher. Collette will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. Collette is not responsible for other travel arrangements affected due to our cancelations or change costs or penalties incurred on other travel arrangements, including air tickets.
Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette from operating as scheduled. Collette expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.
All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.
All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full-paying adults. For tour products that include Safari or Game Drive components, the minimum age for travellers to participate is 13.
Collette does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s overbooking of a flight.
GENERAL DISCLAIMER
Collette monitors security situations around the world as well as government travel advisories. Conditions may require Collette to change or even cancel trips. You accept the risks involved in travel, both foreign and domestic, and accept responsibility for your own travel decisions. Guests may be required to review and sign a participation agreement prior to engaging in certain activities on the trip
Neither Collette Travel Service, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party.
Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.
Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of travelling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and Collette, and as lawful consideration for the agreement to travel with Collette, you agree not to make a claim against Collette, its related companies, officers and employees for injuries, death, or any other claim and agree to release Collette, its related companies, officers and employees from any such claim. This release is binding on all members of your travelling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. If you make your own air reservations, Collette is not responsible and shall provide no refund if your flight schedule changes so that you are not able to enjoy the entirety of your tour. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. If you are travelling with children, you are solely responsible for their behaviour and monitoring them throughout the tour. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.
Collette is not responsible, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.
Participants may be photographed for the promotional purposes of Collette. In addition, any comments that you submit as a review or your social media posts may be used for Collette’s promotional purposes.
Payment of the deposit to Collette constitutes acceptance of these terms and conditions. Collette reserves the right to modify these terms and conditions at any time, without notice.
FORUM SELECTION AND CHOICE OF LAW
THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF PROVINCE OF ONTARIO BY MUTUAL AGREEMENT OF THE PARTIES HERETO AND THE FEDERAL AND PROVINCIAL COURTS IN ONTARIO SHALL HAVE EXCLUSIVE AND SOLE JURISDICTION OVER ANY DISPUTE, CONTROVERSY OR SUIT ARISING RELATIVE TO THIS AGREEMENT.
DISPUTES/CLASS ACTION WAIVER
YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST COLLETTE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. COLLETTE SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TOUR MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES.
ERRORS AND OMISSIONS
While every effort is made to ensure the accuracy of information in our brochures, on our website or communicated by our reservation staff, errors or omissions are possible and Collette is not responsible for such error. If a mistake is made in billing, we reserve the right to correct the invoice and you will be responsible for proper payment.
SEVERABILITY
In the event that any clause in this agreement is determined to be invalid, the remaining provisions are valid and enforceable. The invalid provision shall be replaced by Collette by a clause as similar as practicable.
Consumer Protection Plans
Collette is a member of the following organizations: the National Tour Association, the United States Tour Operators Association, the Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. Full details are available from these organizations or Collette. Collette is pleased to provide this additional protection to our clients.
Collette’s Travel Protection Plan
(for Canadian citizens or residents only*)
For all Canadian Residents who purchased a Travel Protection Plan, the Post Departure coverage and benefits are administered by TuGo and underwritten by Industrial Alliance. TuGo will provide your specific policy document and an individual policy number that will be sent directly to you as confirmation of your enrollment. The policy will be emailed from: donotreply@tugo.com. If you have further questions about your policy, please call TuGo at 1-855-929-8846 or email info@tugo.com.
Following is an outline of the Non-Insurance Pre-Departure Cancellation Fee Waiver, Insurance Benefits and non-insurance assistance services that make up the Travel Protection Plan.
Part A Waiver Only provided by Collette Tours Canada, Ltd: The Pre-Departure Cancellation Fee Waiver is provided by Collette and is not an insurance benefit underwritten by Industrial Alliance of Canada. Payment of a per person Travel Protection Plan fee to Collette at the time of booking guarantees a full refund of all payments (including deposits), except the Travel Protection Plan fee itself, for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Travel Protection Plan fee with air only covers airline tickets that you purchase from Collette.
Exception: If you originally purchased Instant Purchase Nonrefundable airline tickets, this Part A Travel Protection Plan does not provide a refund for any such nonrefundable airline tickets in the event of a cancellation.
The Part A Waiver portion of Collette’s Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. The Part A Waiver portion of the Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation
Collette’s Part A Waiver portion of the Travel Protection Plan does not cover any single supplement charges which arise from an individual’s travelling companion electing to cancel for any reason prior to departure. The individual travelling will be required to pay the single supplement to Collette and any eligible claims will be through TuGo.
The Travel Protection Plan fee is nontransferable and valid for each applicant (paying client) only. Collette assumes no responsibility for and cannot and will not be held liable for any wrongful, negligent, or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Tours Canada, Ltd. and its own employees, directors and officers.
Where to Present Part A Claims
To request a refund under the Part A Pre-Departure Cancellation Fee Waiver portion of the Travel Protection Plan, please call Collette and send any unused airline tickets to:
- Collette
- ATTN: Customer Service Department
- 40 Queen Street South, Mississauga, ON L5M 1K3
If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent.
PART A – Provided By Collette
Pre-Departure Cancellation Fee & Unused Services Waiver up to Trip Cost
The Pre-Departure Cancellation Fee Waiver is provided by Collette and is not an insurance benefit underwritten by Industrial Alliance of Canada.
Part B Insurance Benefits is administered by North American Air Travel Insurance Agents Ltd. doing business as TuGo®. (*NOT AVAILABLE TO RESIDENTS OF QUEBEC).
Please Note: Trip Cancellation insurance day of departure maximum limit per insured $2,500. Trip Interruption insurance after departure maximum limit per insured $5,000.
TuGo will provide your specific policy form and an individual policy number that will be sent directly to you as confirmation of your enrollment. The policy will be emailed from: donotreply@tugo.com. If you have further questions about your policy, please call TuGo at 1-855-929-8846 or email info@tugo.com.
Schedule of Benefits
The following plans are included in your insurance package:
| COVERAGE |
MAXIMUM LIMITS PER INSURED |
| Emergency Medical |
$1,000,000* |
| Accidental Death & Dismemberment |
$25,000 |
| Baggage |
Baggage & Personal Effects |
$2,000 |
| Baggage Delay |
$500** |
*Some benefits within this coverage have their own limits. Refer to the policy wording for details.
** This limit is subject to the overall maximum limit for baggage coverage.
Non-Insurance Services
OneWorld Assist Inc. doing business as Claims at TuGo is our claims and assistance provider and performs all assistance services and administers claims on our behalf under this policy. Claims at TuGo provides ISO 9001:2015 certified service.
For hospitalizations, contact Claims at TuGo immediately:
- From Canada & USA
- 1-800-663-0399
- From Mexico
- 001-800-514-9976 or 800-681-8070
- Outside North America & Mexico
- (global toll-free) *800-663-00399
- Worldwide (collect) 604-278-4108
When you call, please be ready to provide:
• The partner code listed on your policy declaration
Generali Global Assistance Concierge Services
To speak with Generali Global Assistance (GGA) for concierge services only, simply call:
- From Canada & USA
- 1-833-430-3653
- Worldwide (collect)
- 954-308-3925
- ops@gga-usa.com
When you call, please be ready to provide:
• The partner code listed on your policy declaration
• A phone number where Generali Global Assistance may reach you
Please Note: Plan cost is based upon the cost of your trip. Benefits are described on a general basis only. The information on this website is only an outline of the coverage available, and is subject to the terms, conditions and exclusions of the policy. Please refer to the individual policy documents for complete details. Plan benefits, limits and provisions may vary by province jurisdiction. You will receive a policy and a Description of 24-Hour Emergency Assistance Services which describe the benefits and limitations in detail.
Payment for the plan(s) is required at time of purchase and is non-refundable outside of the 10-day free look period. Prices and coverage are subject to change. For full plan details, please call TuGo at 1-855-929-8846 or email info@tugo.com (except for the Part A: Cancel for Any Reason Waiver).
Any notices of claim or correspondence concerning a claim should be promptly sent to:
Claims Contact Information
For hospitalizations, contact Claims at TuGo immediately:
- From Canada & USA
- 1-800-663-0399
- From Mexico
- 001-800-514-9976 or 800-681-8070
- Outside North America & Mexico
- (global toll-free) *800-663-00399
- Worldwide (collect) 604-278-4108
*Visit tugo.com/claims for international access codes.
Email claims@tugo.com
When you call, please be ready to provide:
• The partner code listed on your policy declaration
Collette's Travel Protection Plan Pricing (per person)
The Cost below of the Travel Protection Plan includes both the optional Part A Pre-Departure Cancellation Fee Waiver Provided By Collette Travel Service, Inc. and the Part B insurance benefits underwritten by TuGo, as well as non-insurance assistance services. Pricing is available for either Part A or Part B on a stand alone basis, please contact Collette for more information. Land Only Clients:
Rates Apply for all bookings - Air Inclusive, Land Only, Adults and Children
- $299 adult/child for all North America tours under 6 days
- $479 adult/child for all North America tours of 6 days or more
- $599 adult/child for all international tours (not otherwise listed below)
- $649 adult/child for all Canadian Rockies train tours
- $749 adult/child for all cruises, Australia, New Zealand, Africa, South Africa & Egypt tours
- $749 adult/child for Galapagos tours
- $1699 adult/child for Antarctica tours
When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan fees. Please confirm with your reservation agent at time of booking.
Collette’s Travel Protection Plan only provides air inclusive travel protection for individuals who have purchased Collette Flex Airfare or Instant Purchase nonrefundable air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.
Pre-release Reservations Terms and Conditions
Pre-release reservations available with a land-only deposit for departure dates beyond the current range of dates & pricing available for purchase. The traveller will need to advise at the time of booking selected tour and preferred month of travel. Not combinable with existing offers in the market unless specified in the terms and conditions of the offer. Once deposited, confirmed reservation will be created by Collette once pricing & itinerary is finalized. If the confirmed land pricing exceeds the prior year’s land pricing on a comparable departure date in the same month by more than 10%, or Collette cannot provide a comparable departure date in the same month requested, the traveller will have the right to be refunded their full deposit amount within 14-days of the traveller or travel advisor being notified of the confirmed reservation. If finalized land pricing is within 10% of the prior year’s land pricing, normal cancelation rules will apply. If there are major itinerary changes defined as included attractions, itinerary highlights or cities visited, the traveller may choose to no longer travel on the tour, and will be eligible for a full refund of their deposit. Refund option does not apply to meal or hotel changes. If the reservation is for a new tour, or for a tour that doesn’t have prior year’s pricing available to quote, the traveller can still deposit and make a reservation for the tour. The traveller will have the right to be refunded their full deposit amount within 14-days of the traveller or travel advisor being notified of the confirmed reservation with pricing & full itinerary.
CA
